+966 11 278 5567
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Infrastructure Services

Hardware Services

We offer hardware support services on all your Installed base

We offer one quotation, one contract, one invoice and single-point of contact for all your hardware services need. Our professional and managed service offerings include a portfolio of services from break & fix to network design in hardware support arena on major IT brands.

We offer following professional services on IBM, HP, Lenovo, EMC, Cisco, Oracle/SUN, and Juniper

Hardware Break and Fix

The contract offers complete support package to handle every issue without further charge or any hidden cost to client.

Support Coverage

Depending upon the criticality of the application or server for the business, we offer maintenance coverage to clients to fit their requirements within the available budget.

Response Time

We offer variety of response time including 4 hours, 8 hours to Next Business Day to cater for the customer requirements and budget. Our Response Time offer ensures availability of engineer at client’s premises as per response time option selected by the client.

Committed Recovery Services

We offer variety of options to our client for fix time commitment from 4 hours, 8 hours to Next Business Day. The fix time commitment starts from receiving of the call at our help desk.

Resident On-Site Resources

Beside standard on-site maintenance services, we also offer resident resources at client’s premises to help our customers in their day to day operational or administration support requirements.

Full OEM Back-to-Back Support

The brands included in our support contract are fully covered for the principal manufacturer proprietary support. We ensure to arrange the same SLA with OEM which we commit with our client.

Firmware, Microcode and Device Drivers Upgrade & Update

We offer firmware, microcode and device drivers upgrade or update under our standard maintenance support contract. We also help our client with these services on charge basis for the equipment which may be out of scope for our contract.

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